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347.989.4737
DispatchLive 24/7 load booking & check calls Breakdown DeskRoadside coordination, tow & repair SafetyCSA scores, incidents, DQ files RecruitingDriver sourcing, screening, onboarding SchedulingDock appointments, HOS-aware routing ComplianceIFTA, permits, DOT audit prep Our Floor Onboarding Contact
Breakdown Desk

First call when
a truck goes down.

A truck on the shoulder is money bleeding out — wherever it happens. Our breakdown desk finds the nearest shop, chases parts, and keeps everyone posted until wheels turn again, any hour, any state, any interstate.

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Average response under 15 minutes. From the first call to a shop confirmed.
Roadside breakdown response for a commercial truck
What's included

What happens the moment you call

A breakdown doesn't wait for business hours — neither do we.

Nearest-shop lookup

Matched to a vetted repair shop or mobile mechanic near the truck's exact location.

Tow coordination

Towing arranged and confirmed when the truck can't be repaired roadside.

Parts sourcing

Chasing down the right parts so the truck isn't waiting on a supply run.

Downtime tracking

A clear record of what broke, when, and how long the truck was down — useful for insurance and warranty claims.

Customer updates

We loop in your broker or customer on ETAs so you don't have to make that call from a truck stop.

Vendor network

A standing list of shops and tow providers we already trust, not a cold search every time.

Common questions

Breakdown Desk — frequently asked

Do you pay for the repair?
No — Vanguard coordinates the repair and vendor relationship, but repair and towing costs are billed to you or your insurance as usual. We handle the logistics, not the invoice.
What if the breakdown happens at 2 a.m.?
The breakdown desk is staffed 24/7. Middle-of-the-night calls get the same response as a weekday afternoon.
Do you have vendor coverage in every state?
Yes — our vendor network spans the lower 48, so wherever the truck goes down, we're working from an existing list of shops and tow providers, not a cold search.
Can you work with my preferred repair shops?
Yes. Tell us your preferred vendors and we'll use them first whenever the truck is in range.
What information do you need from the driver?
Location, truck and trailer number, and a description of the problem. We take it from there.
The rest of the floor

Other departments

01

Dispatch
03

Safety
04

Recruiting
05

Scheduling
06

Compliance

Get your trucks on the board.

Call now or leave your fleet details — a dispatcher calls you back within the hour, day or night.

347.989.4737
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